Refund policy

60-day money-back guarantee

Try RYVA Pure in your own kitchen for 60 days from the date of delivery. If you are not satisfied for any reason, contact us at support@ryvafresh.com with your order number and we will arrange a return and refund the product price to your original payment method.

How it works

• Email support@ryvafresh.com within 60 days of delivery. Tell us the order number and, if you like, why RYVA Pure didn't work for you; it helps us improve.
• We reply within 1 business day with a return address and instructions. Please return the device with its charging base and cable.
• Refunds are issued within 5 business days of the return arriving and can take 5–10 business days to appear on your statement depending on your bank.

Good to know

• The guarantee covers the product price. Return shipping is paid by the customer unless the item arrived damaged or defective, in which case we replace it or refund in full, including shipping.
• Bundle orders: if part of a bundle is returned, the refund is calculated on the bundle price actually paid.
• Damaged or defective on arrival: send a photo within 14 days of delivery and we will ship a replacement at no cost.
• Warranty: RYVA Pure is covered by a 12-month warranty against manufacturing defects. Contact support with your order number and a description of the fault.